Privacy policy

This Privacy Policy explains how NeuroVital Drops (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website https://neurovitaldrop.com or purchase our products.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

a) Information You Provide

When you place an order, create an account, or contact us, you may provide:

  • Name

  • Shipping address

  • Billing address

  • Email address

  • Phone number

  • Payment information (processed securely by third parties)

  • Any messages or requests you send us

b) Automatically Collected Information

When you visit the site, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on site

  • Cookies and tracking data

c) Payment Information

We do not store full payment details.
Payments are processed by secure third-party gateways such as Shopify Payments, PayPal, Stripe, or others, depending on your location.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders

  • Send order confirmations and tracking updates

  • Provide customer support

  • Improve our website and services

  • Prevent fraud or unauthorized activity

  • Comply with legal obligations

  • Send marketing emails (only if you opt in)

We never sell your data to third parties.

3. Cookies

We use cookies to:

  • Improve website performance

  • Enable cart and checkout features

  • Personalize your shopping experience

  • Measure analytics (Google Analytics, Shopify Analytics)

  • Run ads and retargeting (Meta, TikTok, Google Ads)

You can disable cookies in your browser settings, but some website features may stop working.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary:

a) Service Providers

  • Shopify (store hosting, payments, security)

  • Shipping carriers

  • Email service providers

  • Marketing platforms (if you opted in)

  • Payment processors

These partners only receive the data required to perform their service.

b) Legal Requirements

We may disclose information if required to:

  • Comply with laws

  • Respond to legal requests

  • Protect our rights or prevent fraud

We never sell customer data.

5. Data Retention

We retain order information for tax, legal, and accounting purposes.
Customer accounts remain active until you request deletion.

You may contact us anytime to request:

  • Data access

  • Data deletion

  • Data correction

(See Section 9: Your GDPR Rights)

6. Security

We implement reasonable technical and organizational measures to protect your data, including:

  • Encrypted checkout

  • Secure server hosting (Shopify)

  • Limited employee access

  • Fraud-prevention systems

No online system is 100% secure, but we take every precaution to safeguard your information.

7. Marketing Communications

You will only receive marketing emails or WhatsApp messages if:

  • You subscribed voluntarily

  • You accepted marketing during checkout

You can unsubscribe at any time:

  • Via the link in our emails

  • By contacting us directly

8. International Transfers

Our store is hosted on Shopify, which may store data in:

  • The United States

  • Canada

  • The European Union

  • Other secure locations

Shopify complies with international data protection laws, including GDPR.

9. Your Rights (GDPR – European Customers)

If you are located in the EU or UK, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Object to processing

  • Request data portability

  • Withdraw consent

To exercise these rights, contact us at:
support@neurovitaldrop.com

10. Children's Privacy

Our products and website are not intended for individuals under 18 years old.
We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will always be available on this page with the “Last updated” date.

12. Contact Us

For questions about this Privacy Policy or your personal data, contact us:

📧 Email: support@neurovitaldrop.com
📱 WhatsApp: +44 7482 795212
🌐 Website: https://neurovitaldrop.com