Shipping policy

Thank you for shopping at NeuroVital Drops.
We aim to provide fast and reliable shipping for all customers.
Please review the information below to understand how your order is processed and delivered.

Order Processing

  • All orders are processed within 24–48 hours (Monday–Friday).

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order has been processed, you will receive a shipping confirmation email with your tracking number.

Shipping Times

Our standard international shipping time is:

📦2-3 business days

Please note:

  • Shipping times may vary depending on your location and local customs processing.

  • Delays caused by customs, weather, or postal services are outside of our control.

  • Tracking updates may take a few days to appear depending on the carrier.

Tracking Your Order

  • Every order receives a tracking number once shipped.

  • Tracking information may take 1–3 business days to update after dispatch.

  • If tracking does not update immediately, this is normal — updates often appear once the parcel reaches your local distribution center.

Shipping Address

Please ensure your shipping address is correct when placing your order.
We are not responsible for packages lost due to incorrect or incomplete addresses.

 

Lost or Delayed Packages

If your package seems delayed, please allow extra time, as international shipments can experience occasional delays.
If your parcel appears lost, contact us and we will assist you.

Customer Support

If you have any questions regarding shipping or your order status, feel free to contact us:

For very fast support, please contact us directly on WhatsApp

📱 WhatsApp :
+385 95 865 2508

Click the link below to be redirected immediately to WhatsApp Support 👇
+385 95 865 2508